In force from 31 August 2026, version 2.0
These Terms of Service govern the rights and obligations between the provider of Rezervos and the customer. Where the customer is a consumer, Article 12 additionally applies.
Version 2.0 · Last updated: 31 August 2026
The Rezervos service is provided by Vít Kilián, Company ID (IČO) 21125511, registered office at Na Vršku 230/14, 321 00 Plzeň – Litice, Czech Republic, registered in the Czech Trade Licensing Register maintained by the Plzeň City Hall. Email: info@kilivi-dev.cz · Support: info@kilivi-dev.cz · Data protection: gdpr@kilivi-dev.cz · Phone: +420 733 299 038 The delivery address is identical to the registered office.
"Service" means subscription access (SaaS) to the Rezervos reservation system, including reservation and capacity management, the venue website, QR menu, and email and SMS notifications. "Customer" means the person ordering the Service. The Service is primarily intended for businesses acting within their trade or profession. Where the Customer is a consumer — a natural person acting outside their business activity — the special provisions of Article 12 additionally apply and prevail over any conflicting provision of these Terms.
The contract is formed upon activation of a demo account or the start of a paid subscription. Before submitting an order the Customer is shown an order summary stating the price, the billing period and the option to correct entered data. The trial (demo) period lasts 14 days, is free of charge and requires no payment card. After it ends, access is suspended until a paid plan is selected. Trial account data is kept for 30 days after suspension and then deleted. The contract is concluded in Czech, archived electronically by the Provider and made available in the customer account.
Current pricing: Grow 449 CZK/month, Pro 699 CZK/month, Max 1,290 CZK/month. Prices are stated in Czech crowns (CZK). The Provider is not registered for VAT, so the stated prices are final. Payment is taken monthly in advance through the Stripe payment gateway. A tax document is issued automatically after each successful payment and is available in the customer portal. The Provider may change prices. A price change applies to a running subscription no earlier than the billing period following 30 days after notice; until then the Customer may terminate without penalty.
The subscription renews automatically each month until cancelled. Cancellation is possible at any time in the customer portal (Stripe Customer Portal) or by email to info@kilivi-dev.cz. It takes effect at the end of the paid period, during which access remains available. Fees for an unused part of a paid period are not refunded unless stated otherwise. After termination the Customer may export their data for 30 days. After that period the data is deleted or anonymised in accordance with the Data Processing Agreement.
The Provider uses reasonable efforts to keep the Service available 99.5% of each month, excluding planned maintenance. Planned maintenance is announced at least 24 hours in advance and normally carried out outside usual business hours. Support is provided by email at info@kilivi-dev.cz on business days, normally with a response within one business day. Downtime caused by force majeure, by the Customer, or by third parties outside the Provider's control is not counted.
The Provider warrants that throughout the subscription the Service conforms to its description and is free of defects. Defects are reported by email to info@kilivi-dev.cz describing the defect and how it manifests. Receipt of a complaint is confirmed without undue delay. Where the Customer is a consumer, complaints are resolved within 30 days; the consumer may require the defect to be remedied and, where that is impossible or not achieved within a reasonable time, a proportionate price reduction or withdrawal from the contract under § 2389a et seq. of the Czech Civil Code. Where the Customer is a business, its sole remedy is remedy of the defect within a reasonable time or a proportionate reduction of the fee for the affected period.
The Customer is responsible for the accuracy of data entered, for safeguarding access credentials and for the conduct of persons to whom it grants access. The Customer must not use the Service to send unsolicited commercial communications, to store unlawful content, or in a way that endangers its operation. The Customer must configure its reservation forms so that they do not request health data from guests. If a guest enters such data into a free-text field (for example an allergy), the Customer, as controller, is responsible for the legal basis under Art. 9 GDPR; details are set out in the Data Processing Agreement. On material breach the Provider may, after prior notice, restrict access or terminate the contract.
Processing of the Customer's personal data is governed by the Privacy Policy. In relation to guest personal data entered into the Service, the Customer is the controller and the Provider is the processor. That relationship is governed by the Data Processing Agreement, accepted by the Customer on account creation and forming an integral part of the contract. No separate signed document is required; a signed copy is issued on request.
The Provider does not limit liability for damage caused intentionally or by gross negligence, or for harm to a person's natural rights; such limitations would be void. Otherwise the Provider is not liable for indirect damage or lost profit, and its aggregate liability over any 12-month period shall not exceed the fees paid by the Customer for that period. This limitation does not apply to a Customer who is a consumer.
The Provider may amend these Terms, in particular following changes in law or in the scope of the Service. Notice is given by email at least 30 days in advance together with a link to the new wording. A Customer who disagrees may terminate free of charge before the effective date; continued use after that date constitutes acceptance. Previous versions are available on request. Current version: 2.0.
A consumer Customer may withdraw from the contract within 14 days of its conclusion without giving a reason. That right lapses only where the consumer gave express prior consent to performance beginning before the withdrawal period expired, was informed that they thereby lose the right, and the Provider confirmed this on a durable medium (§ 1837(l) of the Czech Civil Code). Both the consent and the notice are given through a separate checkbox in the order form, not by mere reference to these Terms. Where such consent is not given, the Provider begins performance only after the 14-day period has expired. Withdrawal may be sent by email to info@kilivi-dev.cz or by post to the registered office. The following model form may be used: "I hereby give notice that I withdraw from the contract for the supply of the Rezervos service. Ordered on: … Name and address of consumer: … Date: … Signature (only if this form is sent on paper): …" Payments received are refunded within 14 days of withdrawal by the same means by which they were received. Out-of-court resolution of consumer disputes is provided by the Czech Trade Inspection Authority, ADR Department, Gorazdova 1969/24, 120 00 Prague 2, Czech Republic, www.coi.cz, adr.coi.cz, email: adr@coi.cz. The procedure is free for the consumer and may be started within one year of first raising the claim with the Provider. Supervision under consumer protection law is exercised by the Czech Trade Inspection Authority.
The contractual relationship is governed by Czech law, in particular Act No. 89/2012 Coll., the Civil Code. Disputes are decided by Czech courts. Where the Customer is a consumer, the choice of law does not deprive them of the protection of mandatory rules of their country of habitual residence, and jurisdiction is determined under consumer protection legislation.
These Terms take effect on the date stated above and supersede all previous versions.